PRIVACY POLICY DIXON HOMES CAIRNS LIMITED

This policy relates to Dixon Homes Cairns Limited and its subsidiaries and outlines the processes that Dixon Homes Cairns undertakes with the management and use of all Personal Information and/or data it collects and handles to comply with applicable privacy laws. This privacy policy applies only to external personal information and/or data provided by clients, suppliers and other external third parties that Dixon Homes Cairns interacts with.
Personal information and personal data for the purpose of this policy is defined as “any sort of information or an opinion about an individual, whether true or not”.

WHAT PERSONAL INFORMATION DOES DIXON HOMES CAIRNS COLLECT

Dixon Homes Cairns will only collect Personal Information that is necessary for its functions and activities. Dixon Homes Cairns collects and holds different categories of information depending on the services being provided. Types of Personal Information that may be collected by Dixon Homes Cairns are but not limited to:

a) Name, address and contact details

b) Site address information for building purposes

c) Details of financial institutions or financial details

d) Details of evidence of ownership of the site address

COLLECTION AND USE OF INFORMATION

Dixon Homes Cairns will collect your Personal Information directly from you. On occasions, the Personal Information may come from external parties such as financial institutions.

All customers’ Personal Information collected by Dixon Homes Cairns is used for our business functions and services. These include:

a) For billing purposes and order fulfilment

b) To contact customers about our provisions of services

c) To maintain account details

d) To provide information on request about our products and services

e) To streamline and personalise customer experience whilst dealing with Dixon Homes Cairns.

f) To undertake customer satisfaction surveys or products in order to improve and enhance those services and products provided to our customers.

QUALITY OF PERSONAL INFORMATION

Dixon Homes Cairns will to the extent reasonably possible ensure that Personal Information collected, used or disclosed is accurate and complete and if it becomes aware of any change will promptly fix.

DATA SECURITY

Dixon Homes Cairns uses external providers to continuously monitor all ICT devices for all possible cyber threats and all Personal Information is stored at secure premises.

ACCESS AND CORRECTION OF PERSONAL INFORMATION

Subject to verification of identity, any Personal Information held about an individual may be accessed, updated or corrected by application on email on our website www.dixonhomes.com.au.

Dixon Homes Cairns will endeavour to respond to access and correction of Personal Information within 20 business days after a written request is received on the email on the website.

DISCLOSURE AND RETENTION OF PERSONAL INFORMATION

Dixon Homes Cairns will take all reasonable steps to protect breaches of any relevant privacy laws.

As part of providing services to a customer, Dixon Homes Cairns may disclose Personal Information to third party suppliers and contractors of services that are required to assist in the performance of activities fror the customer.

Dixon Homes Cairns only retains Personal Information for as long as required by law and needed for our business functions and activities.

WEBSITE BROWSING

Accessing Dixon Homes Cairns’s websites will result in some information being logged including the time of access, IP address and the pages that have been viewed or accessed.

Dixon Homes Cairns’s websites may contain links to external websites. Dixon Homes Cairns is not responsible for the content or privacy policies that govern such external websites.

PRIVACY ISSUES

Any question about this Policy or to raise any issues about privacy within Dixon Homes Cairns should be directed to the email andrew@dixonhomescairns.com.au.

Further Privacy Information

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website.